Your satisfaction is our priority, and we aim to provide a fair and hassle-free refund process.

1. Eligibility for Refund:
• Refunds are granted only for items that arrive damaged or defective.
• Claims for refund must be submitted within 7 days of receiving the product.
2. Refund Process:
• To initiate a refund, please email Cikolata.in@gmail.com with your order details and photos of the damaged or defective product.
• Upon approval, refunds will be processed within 7-10 business days to the original payment method.
3. Exclusions:
• Refunds are not available for change of mind or personal preference.
• Sale items and gift cards are non-refundable.
4. Return Shipping:
• Customers are responsible for any return shipping charges.
• In cases of defective products, return shipping charges will be reimbursed.